Shipping and Returns
Shipping and Returns
Last updated: 4 November 2026
Physical objects
We ship worldwide. We do not hold stock ourselves: each item is sent directly by the supplier nearest to you that has it — in the United Kingdom, the United States or China. One order can therefore arrive in more than one parcel, from more than one country. When we confirm your order we tell you where each item is coming from.
| Where the item is sent from | Typical delivery after dispatch |
|---|---|
| A UK or US supplier, to an address in the same country | 3 to 5 working days |
| A UK or US supplier, to Europe or elsewhere | 5 to 10 working days |
| A supplier in China, to anywhere | 7 to 15 working days |
Delivery is charged at the rate shown at checkout for your address, before you pay. Where delivery is free, checkout says so.
Import duty and local taxes outside the UK are the customer's responsibility. We cannot predict them and they are not included in our prices.
Returning an object
Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving an order, for any reason, and return it within a further 14 days. Items must be unused and in their original packaging.
Write to info@aurahealing.uk with your order number and we will send you the return address. Because items come from different suppliers, it may be in the country the item was sent from. Return postage is yours unless the item arrived faulty or wrong, in which case it is ours. We refund within 14 days of receiving the item back.
Anything arriving damaged: photograph it before unpacking further and send the photograph with your order number. It is far easier to resolve with a picture than without one.
Digital services and reports
The Vastu Orientation Report and all consultations are digital services. The report in English or Roman Urdu is supplied immediately. A report in another language is prepared for you and sent within 3 to 5 working days; until we send it, you can cancel it for a full refund.
Under the same regulations, the right to cancel is lost once a digital service has been fully performed with your agreement — and by opening the report or receiving your written reading you agree to that. This is stated at checkout, because it has to be.
Before the work starts, cancel for a full refund. After it has been delivered, we cannot refund it.
Refunds, service by service
| Service | How it is paid | Full refund | No refund |
|---|---|---|---|
| Vastu Orientation Report (English or Roman Urdu) | At checkout | If the report cannot be produced for your plan | Once the report has been opened |
| Vastu Orientation Report (other languages) | At checkout | Any time before we send it | Once it has been sent |
| Residential and Commercial Vastu consultations | Quote, then invoice or checkout | Any time before your written reading is delivered | Once the reading has been delivered |
| Money Box Placement | Quote, then invoice | Any time before your written reading is delivered | Once the reading has been delivered |
| Wellbeing guidance (Aura Energy Audit, Space Energy Clearing, Chakra Balancing) | Quote, then invoice | Any time before your written guidance is delivered | Once the guidance has been delivered |
Refunds go back the way you paid, within 14 days of your request. To cancel, write to info@aurahealing.uk with your order or invoice number.
If you believe the work was not what was described, write to us. We would rather resolve it than argue about it.